What is VoLTE?

Phonation Over LTE (VoLTE) is the current network standard, bringing you dandy features unavailable with older phones. Bask clearer sounding calls, the ability to search the spider web and apply GPS while on a call*, and an improved bombardment life.

If your phone doesn't support VoLTE, you will face connection issues like dropped calls and poor reception. This will eventually lead to total loss of service, and you will not be able to make or receive calls, including emergency or 911 calls.

*Some features may only be bachelor for Smartphones.

Picket the video below to larn more.

VoLTE Survival Guide, Network Changes

Switching to a VoLTE-ready phone

Follow these easy steps to start enjoying everything VoLTE has to offer.

VoLTE Survival Guide, Network Changes

First, shop VoLTE phones for every upkeep

To see your special upgrade offering, click beneath and enter your phone number.


VoLTE Survival Guide, Network Changes

Then, transfer everything to your new phone

If you lot've activated a VoLTE-capable Smartphone,
download the Transfer Wizard app to transfer
your contacts, photos, messages, and more from
one Smartphone to another.

Download on the App Store

Get it on Google Play

When downloading and using this app, standard data
rates may apply.

Things you'll enjoy with VoLTE

Jon Rettinger, host of the YouTube channel Technically Speaking, explains how VoLTE will amend your experience with attractive functionalities, like:

VoLTE Survival Guide, Network Changes

Clearer-sounding
vocalism calls

VoLTE Survival Guide, Network Changes

Browse and navigate
while on a phone call*

VoLTE Survival Guide, Network Changes

Improved
bombardment life

*Some features may but be bachelor with smartphones.

Don't worry,
we're here to help

From finding the right phone to transferring your benefits, we've got your back every step of the way.

Often asked questions

How do I unlock my personal AT&T device?

AT&T Unlock Process

AT&T Device Criteria to Unlock Personal Devices:

  • Your request is for an AT&T phone or device that is not active on some other AT&T business relationship.
  • There is no past-due account balance on this device. If there is, make a payment to bring your business relationship current. Information technology will have 24 hours for your payment to mail.
  • If yous have a paid-off installment plan:
    • If you are paying a monthly service beak: Submit your unlock asking at the start of your next beak cycle.
    • If you lot pay off your installment plan early: The wireless number assigned to the device must take been agile for at least 60 days. Look 48 hours later you brand your final payment to submit your unlock asking.
  • If y'all accept an AT&T Prepaid SM device: Y'all must have completed at least 6 months of paid service.
  • The device has not been reported every bit lost, stolen, or involved with fraud.
  • If you lot are on active duty military deployment: Y'all don't have to consummate your installment programme or contract to be eligible to unlock. Make sure you select Yeah when asked if you lot're deployed military.

How to Unlock - If y'all take an AT&T account that your device is associated to:

  1. Log in to your AT&T account.
  2. Nether Get support, select the link Unlock device to employ on other networks. This takes y'all to the Instructions page.
  3. Select the link att.com/deviceunlock.
  4. Answer the question (select NO – not an AT&T customer) and provide your telephone's IMEI.
  5. Bank check the box to indicate I am not a robot.
  6. Check the box to bespeak your understanding. Yes, I've read the legal stuff and agree to the device unlock eligibility requirements.
  7. Click Side by side.
  8. Make sure to check your electronic mail and text messages for follow-up instructions. You must confirm your request via e-mail and follow whatever instructions you receive.
  9. The unlock asking can have upward to 48 hours to consummate.

How to Unlock - If you don't have an AT&T account, merely your device is an AT&T device:

  1. Go to https://www.att.com/deviceunlock.
  2. Answer the questions (select NO – non an AT&T customer) and provide your phone'due south IMEI.
  3. Check the box to indicate I am non a robot.
  4. Bank check the box to indicate your agreement. Yeah, I've read the legal stuff and hold to the device unlock eligibility requirements.
  5. Click Next.
  6. Make sure to check your email and text messages for follow-up instructions. You must ostend your asking via email and follow whatever instructions you receive.
  7. The unlock request tin can accept up to 48 hours to consummate.

How do I unlock my personal T-Mobile device?

T-Mobile Device Unlock Process

Steps to check your device unlock status & eligibility:

  1. Go to the carrier'south website where yous originally purchased the telephone and log into your account.
  2. Click on the phone number/device you want to unlock, and select View Details.
  3. Click on the device paradigm for the device you desire to unlock.
  4. In the listing below the device image, click on Check device unlock status.
  5. The next page should display the status "Device unlocked" or "Device locked".
  • Condition unlocked: Certain T-Mobile devices are sold unlocked. Some locked devices will be unlocked remotely in one case they meet the eligibility criteria.
  • Status locked: Look under the device image to see if it'due south eligible to be unlocked.

To unlock an eligible device:
Once you've received advice that your device is eligible to exist unlocked, go to this page and follow the instructions.
www.t-mobile.com/support/devices/unlock-your-mobile-wireless-device
For unlock instructions, curlicue down to Unlock Your Device.

Unlock Your Device
Follow the steps below if you received a notification that your device is eligible to be unlocked. If the notification mentions an unlock code, Contact Us so nosotros can provide it.

  1. Make sure you are connected to the T-Mobile network or Wi-Fi.
  2. Swipe up on your Homescreen to open the Apps tray and follow the steps below:
    • Samsung:
      • Newer devices: Settings > Connections > More than Connectedness Settings > Network Unlock
      • Older devices: Use the Device Unlock app pre-installed on your device. If you do non take this app, your device is unlocked, or information technology is on a 2019 or newer Os.
    • OnePlus (6T and newer): Settings > Wi-Fi & internet > SIM and network, then choose Advanced or Network Unlock
    • T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Avant-garde > Network Unlock
    • Other manufacturers: Choose your device on the Devices folio. And then, click the Security drop-down to find Mobile Device Unlock steps.
  3. Select Permanent Unlock and wait while the device completes the unlock.
  4. Restart the device.

What'due south happening with the network changes?

Every bit part of our effort to give y'all the best wireless experience, our partners are shifting their focus from 3G networks as they continue to invest in the latest and more improved generations of wireless technology. As a result, the 3G network will be going away and is being replaced with Voice Over LTE (VoLTE).

If you are withal using a 3G or not-VoLTE 4G device when the 3G network is shut down, you will non be able to make or receive calls, send or receive text messages, or access data services.

What will happen if I accept a non-VoLTE or 3G telephone?

Devices that don't take 4G capabilities will lose the ability to receive information or voice services. Y'all will still be able to utilise some features on your not-VoLTE phone once the 3G network is shut down, however, you will need to upgrade to a new device in gild to admission the electric current network.

What if I have a Bones phone?

Like any other phone, bones phones that are VoLTE compatible will work on the new network. However, if your current flip phone does not have 4G capabilities yous will not have access to data or vocalization services.

What do I need to do if I'm non VoLTE-compatible?

You volition need to upgrade to a VoLTE-capable phone. You may bring your ain VoLTE-capable telephone or you may buy one from u.s.a..

When are the network changes coming?

These changes are already taking place. You may accept started experiencing dropped calls or poor connections. Unfortunately, these issues volition keep to worsen, and eventually, you volition no longer be able to make or receive calls, including emergency or 911 calls.

What is 4G LTE or VoLTE?

4G LTE, or VoLTE, lets you enjoy benefits like faster call connexion, clearer-sounding calls with HD Voice calling, improved bombardment life, better briefing and video calling, and the ability to use GPS while on a telephone call.*

*Some features may only be available for Smartphones.

How can I go Phonation Over LTE?

VoLTE is included in well-nigh of our plans at no extra cost. All you have to do is upgrade to a VoLTE capable phone or make sure to enable VoLTE in your settings (if yous already have a VoLTE phone).

All SafeLink phones bachelor online and in-shop are VoLTE-set up.

Can I bring my own VoLTE-prepare phone?

Yes, you may! You can get a VoLTE-set phone from the retailer of your selection. You lot'll accept to activate it with a new SIM Card from us. Nosotros'll indicate yous to the correct option for your phone and give you instructions on how to replace it.

Can I keep my current SIM card?

No, your current SIM menu is not compatible with VoLTE. It is crucial that you lot do not remove the new SIM card, or switch it with your current ane, as this will crusade you to lose service.

How can I actuate my new device?

If you got your new phone (or SIM) from our online shop, text the word ONESTEP to 611611 from your onetime phone and follow the prompts. If yous got your new phone or SIM at a local retail store, follow the instructions that came in your package to transfer your service to your new device.

How can I asking a new SIM Card?

To request a new SIM Carte, please call

866-667-6437

.

What will happen to my Plan and benefits later I switch to VoLTE?

You lot get to go on them! Your Programme and benefits will exist transferred, and your Service End Date won't change once your upgrade is consummate.

How can I transfer my content to my new telephone?

Y'all tin employ the Transfer Sorcerer app to move letters, contacts, images, and more from one phone to the next. All you need is good Wi-Fi.

I already placed my order, where can I check my lodge status?

Please click here to track your order.

At present that SafeLink is part of Verizon, how does this affect me?

Your electric current SafeLink Service Program volition remain available for employ on VoLTE-ready phones at to the lowest degree until November. 23, 2024. Y'all will continue to enjoy your wireless service and do non need to take any activeness until we notify yous. We will also mail any deadlines for the transition on this page https://www.tracfonewirelessinc.com/en/lifeline. Check back later for more data.

When upgrading to VoLTE, your coverage may be afflicted.
After your current phone is deactivated, it cannot be reactivated.
If y'all recently upgraded to a VoLTE phone, please condone this bulletin.

SafeLink is at present part of Verizon. Click here for more information.