How To File A Claim With Us Postal Service

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If a package sent through USPS arrives damaged, or if it gets lost in the mail service, you may exist able to file a claim and get compensated for the value of your lost or damaged items. USPS accepts indemnity claims for insured items, COD packages, Priority Express Mail packages, and some types of international shipments. Nosotros'll walk you through the steps of filing a merits class with USPS Customer Service, including the timeline for filing your claim and the differences between domestic and international claims.

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Find out if your parcel qualifies for a claim. Not all types of packages qualify for indemnity claims. If you're not sure whether or not your package qualifies, phone call your local post office or the USPS customer service line at one-800-275-8777. You lot can usually file a claim if your package was mailed with any of these services:^[i]
- Insurance
- Collect on Delivery (COD)
- Registered Mail service with a declared value
- Priority Mail service and Priority Mail service Express
- Global Express Guaranteed^[two]
- Priority Postal service Limited International (PMEI) and PMEI with Money-Back Guarantee^[3]
- Priority Mail International^[four]
- International Registered Mail Service^[5]
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Submit a search for missing mail if you can't file a merits. If your package is lost, but is uninsured or does non meet the other criteria for a merits, you lot can still request a search for your missing items. If your parcel has not arrived inside vii business concern days of the mailing engagement, go to the USPS missing mail webpage: https://www.usps.com/help/missing-mail service.htm. Submit a search request with the following information:^[6]
- The sender and recipient addresses.
- Size and type of mailing container.
- USPS tracking number or electronic characterization receipt.
- Mailing date.
- Detailed description of the parcel contents.
- Photographs of the missing items, if available.
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Gather your supporting documents before starting the merits process. Either the sender or the leaseholder tin file a claim in nigh cases, but it is best to coordinate with each other so that whoever files the claim can provide all the necessary supporting documentation. Before yous start the process of filing a claim, make certain you have all the bear witness you demand. This includes:^[7]
- Your tracking or label number, which should be ten-34 characters long.
- Photos of the mailing container and its contents, if you received a package with damaged or missing contents.
- Proof of insurance or other qualification for a merits, including mailing receipts (originals or photocopies), package labels showing which mailing services were used (east.thou., insurance, COD, or Registered Post), or a printout of an electronic mailing label generated for an online order.
- Proof of the value of the lost or damaged items, such as a sales receipt or invoice, a repair beak (if you lot had the damaged item repaired), a copy of a credit card statement showing the cost of the item, or a printout of an online purchase record. Your claim cannot be processed without proof of value.
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Go on any damaged items or packaging. If yous are filing a claim because y'all received a damaged parcel or a parcel with missing contents, you may be asked to bring the package to your post role. Go along the package and all its contents, including the mailing container, until the claim has been resolved.^[8]
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Follow the correct timeline for submitting your merits. If you lot receive a packet with contents missing or damaged, file a claim as shortly every bit possible. You must file the merits within lx days of the engagement of mailing. If your package was lost in the mail, you lot must look a certain menstruum of time after the mailing appointment before y'all can submit a claim. The correct timeframe for filing will depend on the type of parcel:^[nine]
- Priority Mail Express: vii-60 days from mailing date.
- Priority Post Express COD, Registered Mail service, Registered COD, Insured Mail, and COD: fifteen-sixty days from mailing date.
- APO/FPO Priority Mail Express Military Service: 21-180 days from mailing date.
- APO/FPO/DPO Insured Postal service and Registered Mail: 45 days-1 year from mailing date.
- APO/FPO/DPO Insured Surface Post: 75 days-ane year from mailing date.
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1

Set up an business relationship at USPS.com. The easiest way to file a claim is through the USPS website. If you don't already have an business relationship, go to the USPS.com homepage and click the "Register/Sign In" link in the upper right-manus corner. Then click the "Sign Up Now" button, and make full in the requested information to create an account.^[10]
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Log in to the USPS claims webpage. After your account is set up up, navigate to the USPS claims page: https://world wide web.usps.com/help/claims.htm. Scroll down to the bottom of the page, and hit the "Offset an Online Claim" push button. You will be prompted to log in to your USPS account.^[11]
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Enter the requested data about your package. Once yous log in, you volition be asked to provide information about your package, including the tracking number and mailing date, accost data, and the reason you are filing a claim. You may also be asked to upload supporting documents, such equally evidence of insurance, proof of value, or pictures of your damaged packet.^[12]
- You volition be required to submit your supporting documents in .pdf or .jpg format. Y'all will need to scan or take articulate photos of any paper documents (such as aircraft labels or sales receipts).
4

Review and submit your merits. You'll take a hazard to go over all your claim information before you hitting submit. Take a few moments to expect at everything carefully and make sure all your information is correct.^[thirteen]
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Call i-800-Ask-USPS (one-800-275-8777) to submit a claim by postal service. If you'd rather non submit your merits online, or if you're having trouble using the online course, you can call USPS and ask to take a Domestic Claim Form mailed to you. Fill out the class and mail it, along with any required supporting documents, to the address on the form.^[14]
- You can also enquire for an insurance merits form at your local post office.
- Depending on the type of mailing service used, you lot may be required to submit the original mailing receipts.^[fifteen]
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Check the status of your merits online or by phone. Once your claim is submitted, follow upwards by logging onto the USPS website and looking at your claims history. You can besides access your claims history by clicking the "Get-go an Online Claim" button on the USPS claims website and logging in: https://world wide web.usps.com/help/claims.htm. Alternatively, phone call the Accounting Services Help Desk at ane-866-974-2733.^[16]
- To check your merits status by phone, you volition need to provide your proper noun, tracking number, and the aircraft engagement.
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Get to USPS.com and create an business relationship. If you don't already have an account, you will need to create one before you can create an online claim. Get to USPS.com and click the Register/Sign In link in the upper righthand corner of the page to fix an account.
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Create an International Inquiry online if yous are a Us sender. Filing an international claim is more complicated than filing a domestic claim, since USPS has to coordinate with the post in the recipient'southward state. For most types of international post, only the sender in the US can initiate a claim. If you lot are the sender, starting time the process by visiting the USPS claims page: https://www.usps.com/help/claims.htm. Then become to the "International Shipments" tab and click the "Create an Enquiry" button. You volition be prompted to log in with your USPS account.
- For Priority Mail International or Registered Post Service packages, either the sender or the addressee tin can file a claim. However, only the US sender can initiate an enquiry online.^[17]
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Enter your international tracking number. When you follow the link to create an enquiry, you will be prompted to log into your USPS account. First by entering your tracking number, and any other requested information well-nigh your package.^[18]
- International tracking numbers are 13 digits long, and first with a combination of letters such every bit EA-EZ, CA-CZ, HC-HZ, RA-RZ, or LB, LH, LK, LM, LX, LY, or LZ. The tracking number volition stop in US.
4
Call the International Research Grouping if you are the addressee. If y'all are a non-Us recipient and would like to initiate an research on a lost or damaged package, call 800-222-1811. The USPS will look into the condition of your bundle and contact the The states sender with instructions for filing a claim.^[19]
- Since the claim itself must be filed by the The states sender in nearly cases, endeavor to contact the sender and coordinate with them before y'all telephone call and submit your inquiry.
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Follow the correct timeframe for submitting your merits. If y'all receive a packet with damaged or missing contents, call the International Research Group at 800-222-1811 or contact the Usa sender immediately to start the process of creating a merits. You must submit your inquiry no more than than lx days later the mailing date.^[xx] If the parcel is lost, the claim must exist submitted within the following timeframes:^[21]
- Global Express Guaranteed: 3-thirty days from the mailing date.
- Priority Mail Express International: 3-90 days from the mailing date.
- PMEI with Money-Back Guarantee: 3-30 days from the mailing date.
- Priority Mail International: 7 days to 6 months from the mailing engagement.
- Registered Mail: seven days to 6 months from the mailing engagement.
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Fill out your claim form and submit it with supporting documents. One time you have initiated an enquiry, the USPS will investigate the situation. If they believe there is sufficient reason to file a claim, they will mail a claim form to the sender. The sender must fill up out the form and provide whatever required documents, including:^[22]
- The mailing label.
- Customs forms.
- Shipping receipts.
- Printouts of any online club forms or invoices, if applicable.
- Bear witness of the value of the package (such as sales receipts, invoices, credit card statements, or an appraisal from a reputable dealer). You must provide testify of value in order to file a claim successfully.^[23]
- Proof of damage to the package, including the original mailing container, photographs of the damaged bundle and its contents, and a description of the packet contents and their value.
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Call the Accounting Help Desk to check the condition of your claim. For information about your merits, call 800-974-2733.^[24] You volition need to provide your name, the engagement of shipment, and the tracking number or commodity number.^[25]

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If an insured packaged is lost or damaged in the The states, who is responsible for filing the merits?

You lot are responsible for filing the claim.

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